Cancelling Orders

In case you want to cancel your order, please fill in THIS FORM. If you have any problems, please contact us. *Your refund will based on your payment method. Please refer to refund processing period section

How can I select the payment method for my order?

You can select your payment method directly at the checkout page, by clicking on “Change Payment"

How can I remove items at the checkout page?

Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove

How can I have a hard-copy of my tax invoice for my purchased order?

Yes, You can choose to request for a tax invoice when you are checking out your order under
"REVIEW ANDSECTION PLACE ORDER"

How to confirm order?

Supersports Online send confirmation email for every purchase. If you have not received confirmation via email, please contact us.

How long does it take to receive my order?

During this temporary situation, please expect to receive your order :

• BKK Metro Area: 1-3 working days
• Up Country Area: 2-4 days

Remark:

• During public holidays, delivery may take an additional 1-2 working days.
• Deliveries in remote areas can take an extra 2-3 working days.
• Certain items may require time to be assembled, therefore delaying the delivery period.
• Certain items will be shipped directly by supplier.

Do you offer free shipping?

Yes, we do. We offer free shipping nationwide if your order over 990 baht. If the order below 990 baht, extra charge delivery fee is 80 baht.

Do you offer international shipping?

Currently we do not offer international shipping.

Can I change my delivery address?

Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page. We are sorry in any inconveniences.

Click & Collect

The SMS will be sent when the order is ready for pick up.
for CLICK & COLLECT Read More Click

Why I receive only paper for my exercise machine?

You may receive the purchase order confirmation document before your actual product arrive. Don’t worry! Your product is on the way. We recommend you keep the document as the evidence for receiving the product.

What forms of payment do you accept?

1. Cash on delivery
2. Credit card/Debit card
3. Bank Transfer

My computer froze while payment processing. How will I know that payment went through successfully?

All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact us

New product exchange policy

“We would like to inform you about our new product exchange policy. From 20 October 2022 onwards, you will not be able to exchange the product, but you can return the product via this form" Click >> here

Return Policy

Products can be returned under the following conditions:

• Return within 14 days after receive
• The product must be in its original condition with price tag, add-on accessories, and warranty card which have not been damaged nor removed
• The product is not in the non-returnable product list. Please check the list from below table

How to return?

If you receive the product, but it is not a perfect fit for you or if the product found to be damaged or if you receive a totally different product from what you order, don’t worry we got you covered! You can return the product by completing these 3 simple steps

1. Please fill in the online return form here
2. We will contact you via email or phone call after receiving your return request
3. Please send back the product with receipt in 100% full condition

*If the product passes warehouse inspection procedure, we will proceed the refund process* For ways to return the products, please go to the topic “Ways to return the item?

Ways to return the item?

There are 3 ways in which you can return the item depending on your return reason

1. Parcel Delivery: Customers bear shipping fee Send the package to below address:
   CRC SPORTS CO. LTD.(Online Central Warehouse) 57/4 Building Zone C Moo 7 Bang Pla, Bang Phli District,Samut Prakan 10540.
2. Click & Collect: Return the item(s) at any of our stores free of charge Drop the item(s) at Click & Collect point of any Supersports stores.
3. Knock Door Service: We will retrieve the item(s) at your doorstep free of charge For your information: knock-door return service could be done only if specific terms and conditions are met. This means that your return reasons should be either one of these followings

a) Defective item b) Wrong item received c) Wrong size received d) Wrong measurement on website e) Items look different from the website
> After submitting online form, you will receive an email from us requesting for additional information or item pictures which you wish to return. We will consider the case and confirm back to you.
> If your return case does not meet knock-door service criteria, you can still return the item(s) by parcel delivery or drop off at Click & Collect point at any of our Superports store *Pick up service operates from Monday to Friday only*

What should I do if I need to return an item, but don't have Supersports Online original parcel box?

In case that you have lost or damaged the original Supersports Online parcel box; you can put the items you wish to return in a similar parcel box. However, you need to have the package that counts as part of the product such as shoes box

I have returned / cancelled an item – will I also be refunded the service fees associated to that item?

Service fees are non-refundable Read More Click Case of return of transportation

1. Order cancel before ship -> FULL refund with delivery fee
2. Order cancel by seller -> FULL refund with delivery fee
3. Order return due to seller's fault e.g. wrong product delivery -> FULL refund with delivery fee
4. Order cancel by customer, return due to not seller's fault -> Refund without delivery fee

How long will my refund take?

Once we receive your returned items and finish our quality inspection procedure, Supersports Online will refund you based on your payment method. Please find the refund processing period below.

Can use a discount code for multiple times?

Discount codes are generated for one-time use only.

Can use more than one discount code in one order?

Only one discount code can be used for each order

Discount Code Issues

Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.

Refunds For Discount Code

If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount) Read More

How do I create an account?

You can create a new account for shopping at Supersports Online in 2 methods

1. Sign in with your Facebook Account
2. Register via your E-mail address

Procedure for registration via E-Mail address

1. Click “REGISTER” on the top of website
2. Fill out the form
3. Click “SUBMIT”

Is shopping with Supersports Online safe?

Phone: 02-026-3373 (Available daily from 9:00 AM - 7:00 PM, except public holidays)
LINE: @SUPERSPORTS (Everyday from 09:00am - 07:00pm)
Email: contact@supersports.co.th
Facebook: @Supersportsstore (Everyday from 09:00am - 06:30pm)